How to spot problem-solving skills in an interview

Want to identify candidates who are true problem-solvers? Skip the overused “What’s your greatest weakness?” and try these proven techniques instead.

Incomplete information scenario: Present a work situation but deliberately leave out key details. For example: “Our top client is unhappy with recent deliveries.” Strong problem-solvers immediately ask clarifying questions rather than jumping to solutions. Watch what questions they ask – it reveals their thinking process.

“How would you improve…” question: Ask candidates to explain how they would improve something they use daily, like their morning commute or a common app. Great problem-solvers naturally consider multiple angles, constraints, and user needs in their response.

The team challenge story: Ask, “Tell me about a time your team faced an unexpected obstacle and how you handled it.” Listen for:

• Whether they focus on blame or solutions

• How they collaborated with others

• Whether they show initiative or wait for direction

Remember: The best problem-solvers don’t just solve the immediate issue – they prevent future problems, too.